SMS Solutions for Insurance Providers
A common problem experienced in the insurance industry is that customers rarely have their policy documents to hand in an emergency - either when travelling or in the car. As a result customers often don't know what number to call, or have their policy reference details to hand when they do get through to a call centre. Apart from wasting valuable time, it can tie up your call centre resources and frustrate the customer in an already difficult time when you ask them to call a different number to make a claim.
Jimati can ensure your customer is texted their policy number and your emergency contact number for safe keeping. Through an interface with your IT platform, we can either send the message as a result of a real-time trigger (e.g. a customer purchasing a policy), or time delayed (upload the relevant data to our system and the start date of the policy and we will deliver the relevant details at the correct time). Through this flexible approach, you remain completely in control. In addition, with real-time delivery reporting, you can confirm at a glance successful delivery of the text to your customer.
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Get in touch with us to discuss your requirements.